Chapter 4: You can do it
You’ll never know how successful you can be
if you don’t start doing it now.
Otherwise, you will limit your life
and always feel sorry for why you didn’t try.
See an obstacle as something to be overcome,
not as an excuse to do nothing.
There are really a lot of people
who never try to do anything
because they are always afraid
fear of failure,
fear of criticism,
fear of ridicule,
fear of not having enough experience and skills.
I want to tell them,
“Set a goal and work towards it.
You can do it!”.
A student asked me at a university party:
“What is the most important thing
that a young person like you should know?”.
And I replied,
“You need to
instill the I can do it philosophy.
Whatever you want to do,
you can do it.”
The girl looked surprised.
Perhaps no one had ever spoken
to her like that before,
and I am grateful that she gave me the opportunity
to make a positive impact on a young person like her.
“You can do it” is an important saying
and philosophy in my life.
I am a lucky person
because from a young age,
my father used that philosophy to encourage me.
This life motto has helped me successfully apply it
to boost the morale of Amway distributors globally.
I often say “You can do it”
to the people I care about to awaken their potential.
“You can do it” has become the catchphrase in my family,
creating a positive influence on every member.
Growing up during the Great Depression,
belief in my own abilities was instilled in me.
My family had to leave the house
where I spent the best years of my childhood
because my father became unemployed
and could no longer keep the house.
We had to move into the attic of my grandparents’ house,
and I remember sleeping right
under the beams.
We lived there for about five years
during the worst of the crisis.
However, those were not “dark” days for a boy like me.
I have cousins who live nearby.
There aren’t many cars here,
so we can play football on the street.
The ball was kicked so much
that it had to be patched with rags
and wrapped with extra loops of string
because then we couldn’t get a new ball.
The lack of money “shackled” us in those days.
I started taking newspaper deliveries
to earn some extra money
and trying to save up money to buy a used bike.
Ten cents then that’s a lot of money.
I remember a man who came
to our house to sell magazines
and cried because he couldn’t come home
until the last book was sold out.
My father honestly told him
that we don’t have a dime in our house right now.
However, my father kept encouraging me by saying,
“You can do it”.
My father is a very optimistic person.
He believes in the power of positive thoughts.
He still tried to convince me to believe it
even though his life was not as successful as expected.
He always said, “You will do great things.
I will do better than dad.
You will go further,
be able to set foot in places I have never been.
You’ll see things I’ve never seen before.”
As for my mother,
to be honest,
she was not very optimistic.
However, after my father died,
she said to me:
“I decided I would have to be optimistic when you visit,
because you won’t come to hear me complain.”
From that day on, my mother started
to think more optimistically.
She admired my father’s faith
and followed his example.
I feel so proud of my mom!
That further strengthens my belief that being optimistic
and positive is also a decision.
We can learn to be optimistic
and positive
if we focus on finding the good in life and in others.
As an optimist,
you will spread this attitude of life
to many people around,
so how can they feel pessimistic
and negative when around you?
I consider myself lucky and happy
to have grown up in a positive environment.
I highlighted the value of an upbeat,
positive atmosphere in my talk entitled
The Three As:
Action,
Attitude,
and Atmosphere.
Everyone takes action,
but those actions should be rooted in a positive attitude.
And an optimistic attitude is developed
depending on the atmosphere
or environment we choose to live and work in.
The atmosphere that has protected
and nurtured me is the warm love of my family.
Thanks to that,
I still found happiness in the darkest times of the Great Depression
and believed in a brighter tomorrow.
I was also fortunate
to attend Grand Rapids Catholic Private High School.
My parents had to work hard
to pay for my school fees.
However, I studied just enough to pass.
The most disappointing person is my father.
He decided to let me study
as an electrician at a public school.
Then I soon found myself missed an opportunity
because of laziness.
I decided to go back to Grand Rapids
and told my parents
that I was going to work some odd jobs
to pay for my tuition.
This time, I studied more seriously
and got better grades.
I was even elected class president the following year.
To this day,
I am truly grateful to have attended a school
that reinforced my lessons in faith,
optimism,
and diligence.
When I decided to return to Grand Rapids
and offered to pay for my own tuition,
it was the first time I made an important decision.
I realized I didn’t like being an electrician.
Perhaps my father’s foresight guided my life
by sending me to Grand Rapids.
This school has the respectable teacher
that I mentioned at the beginning of the book,
who wrote in my guestbook the words that are simple
but I still can’t forget,
the words changed my life:
“To the young man who has the talent
to lead in the kingdom of God”
another affirmative way of expressing the “You can do it” philosophy.
It was also in this school that I met Jay Van Andel
and began a lifelong friendship.
Jay’s father owns a car dealership.
So, during the difficult years of the crisis,
he was one of only two students in the school
who went to school by car.
I can still remember the scene
where everyone rushed into Jay’s car after school.
I pay him twenty-five cents a week to hitchhike to school.
The conversations we had during the hitchhiking
reflected our youth’s dream
of a bright future,
laying the foundation for our future business careers.
We believe we can do it.
Looking back on some of the important events in my life
such as starting some businesses,
getting married,
and enjoying life with children
and grandchildren,
all are based on the philosophy of “You can do it.” Okay”.
During my school days,
Jay and I agreed to do business together.
We used to open a flight training school,
then switch to a fast food stand
without any experience.
And finally, we started Amway in 1959,
in our basement.
So, out of that optimistic atmosphere,
I became an optimist.
With my father’s words of encouragement still ringing in my ears:
“You can do it”,
I feel confident that I can.
My wife Helen calls me an adventurer,
and as evidenced
by my taking my family around the world,
to places she never imagined she would go.
I just said, “Go there! Try this!”.
In my opinion,
the attitude of viewing life as an adventure is the best description
of the type of optimist who lives in the spirit of
“You can do it”.
The success achieved in the business is far beyond my dreams.
However, the greatest happiness is the feeling of satisfaction
when using your natural ability
to bring business opportunities to millions of people,
create jobs for thousands of people who have
to shoulder family responsibilities,
and share the results of my success through philanthropy with Helen.
Drive into the countryside near Ada,
Michigan,
and you’ll easily catch sight of the mile-long Amway office
and manufacturing complex.
At the entrance are fifty pillars
with national flags representing the countries
to which Amway has branched.
This is Amway’s headquarters.
This image shows that Amway has gained credibility,
Jay and I are the visionary entrepreneurs
who planned for that success.
That’s bullshit!
We’re really just two people trying to make a living
for ourselves and help our families like everyone else.
We never dreamed that one day we would own a company
with billions of dollars in annual sales,
branches in dozens of countries,
thousands of employees and millions of distributors worldwide.
We are fortunate
to have grown up in an atmosphere of optimism and natural talent.
Our business is built with heart and mind,
fueled by the
“You can do it” philosophy,
and with confidence fueled by love,
optimism,
and love,
positive of parents,
teachers.
In the early 1970s, I gave a talk called Try or Cry
a decades-old “campaign” to encourage people
to realize the benefits of a negative outlook.
I share with the audience that there are two types of people:
one is those who are willing to try,
the other is the ones
who stand aside
and watch and “weep”,
lamenting their fate,
and criticizing those
who accept them then take the challenge.
Unfortunately,
the latter trend has become a widespread phenomenon.
I also share with the audience a long list
of investment projects that Jay
and I have worked on,
and how we have continued
to try after failures, such as:
business plan in the field of aviation,
fast food restaurant,
project to import products made
from mahogany wood,
manufacture wooden rocking horses for children,
sell bomb shelters…
Demand for learning to drive Airplanes did not “explode”
as one might think after World War II.
We had to dump dozens of trays of burgers
because they were baked in the oven for too long
due to the lack of professional fast food chefs.
A whole bunch of wooden wheels and springs
for the production of toy horses were left in storage
because a toy company launched a more eye-catching model made of plastic.
But we continue to try our best in other areas.
We knew nothing about chemistry,
manufacturing,
packaging,
engineering,
or people management when we founded Amway.
Our first experience was testing the labeling machine,
but it put more labels on the walls,
the floor,
and us than on the boxes.
But today, the company employs thousands of people manufacturing
thousands of products
that are sold by millions of independent distributors.
Today, the saying
“You can do it” has become the slogan
of Amway’s business around the world.
In Japan, China,
and other Asian countries
where Amway has branches,
you can hear distributors cheering
to each other: “You can do it.”
They asked me to autograph books
with the words “You Can Do It”.
That optimistic statement turned into cheers gathered
in the Asian branches
ASIAN. It spreads around the world,
reaching people who are often told
that they can’t do anything right.
When Amway expanded into the Russian market,
that time while I was at home in Florida, USA,
I was asked to call from home
and say to about six hundred people attending
a business conference in Russia,
“You can can do”.
Our people there recounted
that it was the most exciting conference they had ever attended.
They were very interested in this business idea.
The audience jumped to their seats and cheered
the atmosphere was more like a football game
than at a business conference.
No wonder the affirmation
“You can do it” has such a strong influence on them!
As mentioned,
my children also grew up with the philosophy of
“You can do it”.
I always teach my kids that they can do whatever
they feel like aiming for or can do.
We will support,
believe and cheer them on.
After I retired,
my eldest son, Dick,
replaced me as president of Amway.
Dick led Amway’s expansion into the world market.
In fact, Dick had held the position of head of Amway’s international business
a few years earlier.
Then Dick decided to run for governor of Michigan in 2006.
When Dick told me of his decision to run,
I told him, “Son, this is not the right time to do that,
do you think? Is that so?”.
I warn that it will have to compete
with the Democratic candidate
in a state where the party is dominant.
Dick understood that, but he doubted his ability
and decided to run for office.
On the night of the announcement,
Dick received only 10% of the total vote.
Everyone was trying to be upbeat
when Dick entered the room.
Dick informs everyone that
I just called the governor to congratulate her on her victory.
We tried to be hopeful,
but Dick examined the actual numbers in the constituencies
and conceded the race was over.
Immediately after the election,
I visited Dick for a moment.
Dick said the time running for the election campaign was the best time.
It’s met a lot of great people in Michigan,
and it’s been such a fun experience!
Despite his defeat that time,
Dick never doubted his ability
to win the election.
The “You can do it” attitude is evident in everything it does.
And my second son, Dan,
decided to start his own career after serving
as Amway’s manager for many years.
Leaving the company is a brave step,
armed with a “You can do it” attitude.
Today, Dan is a very successful boss
another testament to the “You can do it” mindset.
When it comes time to have a family member run
the operation of the Orlando Magic football team.
My daughter Cheri and son-in-law Bob both have an interest in sports,
agreeing to move to Orlando for three years to take over the job.
Although they have no experience in this field,
they have no doubts about their abilities.
So they took over the team for more than three years and eight months!
The youngest son, Doug,
attended Purdue University,
majoring in business and management,
with plans to eventually run Amway
which is what Doug is doing now.
Doug joined the Purdue football team
and played as an extra quarterback
because he wanted to demonstrate his confidence growing up
in a “You Can Do It” environment!
Therefore, parents need to create an optimistic,
positive atmosphere at home to encourage their children
to do what they intend to do.
One of the greatest experiences
My experience in adopting this philosophy was ten years ago,
when I decided to expedite the merger
of the two largest hospitals in Grand Rapids.
There used to be fierce competition
between the two hospitals
for example, if one had a neonatal room,
the other had to have it too.
A hospital is considering building a facility in a new location.
As the chairman of the board of directors for the other hospital,
I suggested: “Ladies and gentlemen,
before they start construction,
I think we should really discuss the merger
between the two hospitals.
The two are only about five kilometers apart,
and if we want to provide the best service to the community,
we should merge the two hospitals together.”
The hospital director said
Me: “You know, we’ve tried to push this before.”
I said I knew it but times have changed
and now I want to try it again.
So he agreed and became the first to support me.
I thought, “If this idea becomes a reality,
this will be a big hospital.
This merger will probably be the biggest success
I’ve ever had, forever!”
I encouraged the directors of the two hospitals
to agree to work together
without worrying about the number of seats each side
would hold on the board of directors after the merger,
or who would be the chairman.
We took small steps one after another and got more
and more approval until finally the two hospitals were merged.
At that time, the Federal Trade Commission interfered with the plan
and accused us of deliberately restricting competition.
They singled out me as an oppressor of free enterprise
and asked how I encouraged the trend!
But I convinced them
and the arbitrator finally made a decision in our favor.
It’s another example of a “You can do it” attitude
no matter how great the challenge.
Thanks to the support of the presidents of
both hospitals and many others,
the two hospitals are larger today than before,
each dedicated to serving the different needs of the community.
We have the equipment,
facilities
and staff to meet the needs of high-quality medical service,
becoming a “general medical center”
which is the largest employer in the region.
“You can do it” is also the spirit of America
and the free enterprise system. Helen
and I recently contributed to the People’s President Gallery in Mount Vernon in the hope
that it will help preserve and inspire the respect
and gratitude the country has
for President George W. President George Washington
and those who fought for freedom.
The exhibits are a vivid reminder of this great leader
who played a pivotal role in his quest
to freedom and founding the country.
In his youth, President Washington was a brave horseman
who helped explore the wild lands.
He gradually became a brave leader on the battlefield
and became a wise president,
the first president of the United States of America.
And what’s interesting
to a businessman like me is that President Washington ran six businesses
at Mount Vernon at the same time.
I once had the honor of being a narrator in a symphony performance
of The Portrait of Lincoln,
conducted by Aaron Copland.
If you haven’t had a chance to listen to this song,
I can tell you it’s a mix of tones
inspirational music with the “golden words” of President Abraham Lincoln.
He is a perfect example of the “You Can Do It” philosophy.
Having lived in a shabby house
with only a small room on the plains of Indiana,
although he only attended a village school for a few years,
he was elected President of the United States.
Before assuming the presidency,
he had failed to own a shop
and failed many times in the race for the US Congress.
During President Reagan’s visit to the ranch,
I found that his greatest inspiration was the American spirit
and his ethos of strong individualism,
idealism,
and hard work.
When I was lucky enough to be invited
to a White House dinner,
I learned that during the meal,
anyone who asked President Reagan
about politics received the answer:
“The office is closed.”
And he lightened the mood with a joke.
The President radiates confidence and optimism,
never seeming to think
or worry about anything.
He knew he could do it!
On the contrary,
all of us must have met pessimists,
or complainers.
In addition to being optimistic,
we also need to encourage people around us
to have such an attitude.
Our positive,
optimistic spirit plays a key role in maintaining an environment full
of promising opportunities
for the next generation to succeed.
I am a supporter of Partner Worldwide.
This is an organization of economists entrepreneurs, ranchers,
and anyone running their own business in partnership
with people in another country
usually a third world country.
American associates will mentor their partners in other countries
and help them operate more successfully.
Partner Worldwide also has a division
that specializes in providing small loans
to help people in need buy sewing machines,
plows,
tractors
or any other machine
that helps them be more productive.
More than half of the people
who receive Partner Worldwide’s help
have increased their number of employees thanks
to improved work efficiency.
Partner Worldwide hopes
to find millions of such mentors.
The interesting thing is that the mentors themselves are entrepreneurs,
they believe that the people
they help can do it.
They are the people with the “can-do” attitude,
have achieved success
and recruited “can-do” people to work for them.
Cultivating the spirit of “You can do it” in others
and yourself is very important.
Sometimes it is the only factor that leads people
to accomplish their goals.
Once, the Internal Revenue Service assigned several civil servants
to work full-time at Amway.
I used to joke with the guys at the tax office
that I would actually have them work in the hallway
instead of arranging their own room
in the early days of working at our company.
Finally, one of my employees said,
“You have to give them a decent office.”
I ask why? Let them sit in the hallway.
I don’t want to make them comfortable!”
But in the end we arranged a private office for them.
One day, I asked a tax officer
who had worked at our company for many years:
“Are you still working here?”.
He smiled and replied,
“I’m your partner.”
Imagine watching!
The tax officer is my partner!
With a “You can do it” attitude,
he is steadfast,
regardless of the working environment.
I have great respect for your responsible work ethic.
You’ll never know how successful
you can be if you don’t start doing it now.
Otherwise, you will limit your life
and always feel sorry for
why you didn’t try.
See an obstacle as something to be overcome,
not as an excuse to do nothing.
If you try and fail,
you will have more strength,
courage to know how far you have done,
then keep trying again,
or next time will choose a different path,
or get new job with stronger confidence.
Think about what you can do and try it.
Must “dare to think, dare to do”!
There are really a lot of people
who never try to do anything
because they are always afraid
fear of failure,
fear of criticism,
fear of ridicule,
fear of not having enough experience and skills.
I want to tell them,
“Set a goal and work towards it.
You can do it!”.