Winning human heart! Honoring Others

Chapter 30: Honoring Others In 1915, the whole United States panicked at the risk of war. For more than a year, the nations of Europe fought each other and caused unprecedented loss of life and property. Does peace exist? No one can answer that question. But US President Woodrow Wilson decided to take the opportunity. […]

Winning human heart! Giving Others Pride

Chapter 28: Giving Others Pride In Memories of My Life with Maeterlinck (Souvenirs, My Life with Maeterlinck), Georgette Leblanc tells of the miraculous transformation of a Belgian “Cinderella” as follows: “A waitress at a nearby hotel brought me food. People call her “Marie washing the dishes” because she started her career with this much despised […]

Winning human heart! Encouraging Others

Chapter 27: Encouraging Others Pete Barlow is an old friend of mine. He earns a living by performing animal circus and vaudeville. I love watching Pete train funny four-legged actors and actresses. I’ve noticed that every time a dog makes some progress, no matter how small, Pete always pats him in praise and rewards him […]

Winning human heart! Saving Face for Others

Chapter 26: Saving Face for Others Many years ago, General Electric was caught in the delicate matter of removing Charles Steinmetz as industry leader. Steinmetz was one of the company’s most talented people in the electrical field, but he was weak in leadership. The company was in a dilemma, they didn’t want to keep him […]

Winning human heart! Acknowledging Your Mistakes Before Criticizing Others

Chapter 24: Acknowledging Your Mistakes Before Criticizing Others My niece Josephine Carnegie came to New York to work as my secretary. She is nineteen years old, graduated from high school three years ago, but she doesn’t have much work experience. But later she became one of the best secretaries west of the Suez Canal. Of […]

Winning human heart! Indirect Criticism

Chapter 23: Indirect Criticism One day Charles Schwab was visiting one of his factories during his lunch break and came across several workers smoking under the “No Smoking” sign. He walked over to give each of them a cigar: “Boys, if you’re smoking outside, I totally approve of smoking.” These workers knew they were caught […]

Winning human heart! Before Criticize, Praise

Chapter 22: Before Criticize, Praise Under President Calvin Coolidge, a friend of mine was invited to the White House for the weekend. When I was about to enter the President’s office, my friend suddenly heard him say to a secretary: “Your dress is so beautiful, you are a very charming girl.” This unexpected compliment made […]

Winning human heart! Suggestions Instead of Commands

Chapter 25: Suggestions Instead of Commands I once had lunch with Miss Ida Tarbell, an author who specializes in biographies of famous people in America. While discussing the topic of how to be nice to people, she tells the story of Owen D. Young, the character in the biography she is writing. One of Young’s […]

Winning human heart! Inspiring the Spirit of Overcoming Challenges

Chapter 21: Inspiring the Spirit of Overcoming Challenges Once, Charles Schwab’s factory manager failed to meet his targets. He asked this person: “Why can’t a capable foreman like you make his workshop meet the target?”. The foreman replied, “I really don’t know. I tried everything, from encouraging, urging, scolding, even threatening to fire, but they […]

Winning human heart! Evoking Nobility

Chapter 19: Evoking Nobility J. Pierpont Morgan observes that people often have two reasons to act: a real reason that people don’t realize or intentionally hide, and a good reason that is declared in public. No matter how much you criticize, people still only act according to “real reasons”, while always wanting you to believe […]